Set up Text Messages (SMS) on your account
This article explains how to set up your account to send SMS messages directly from GeoOp.
Enable SMS on the account
To enable SMS messaging on the account, the admin of the account needs to follow these steps:
Log in to GeoOp with an admin account.
Head to the Subscription and Billing page.
Click on the “Enable Text Messages (SMS)” toggle.
A message will ask you to confirm and agree with GeoOp's Terms & Conditions. Press "Enable" to validate and activate SMS on your account.
Contact our support agents via live chat to increase the daily SMS limit on your account. By default, this is set to 0 for security reasons. Our team can promptly update this for you.
You're all set! All users under your subscription can now send SMS directly from GeoOp (web and mobile app).
SMS Pricing
Once SMS is enabled, sms are charged based on message parts. Here’s what you need to know about message parts:
Message Parts: A message part is the portion of the message that gets charged. Each message part contains a maximum of 160 characters when using standard GSM characters.
Multipart Messages: If your message exceeds 160 characters, it will be split into multiple parts. For each part, 153 characters are used (7 characters are reserved for message linking). If the message uses non-GSM characters, such as certain symbols or emojis, the character limit for each part drops to 67.
Message Linking: Messages that contain multiple parts are linked together and delivered to the customer visually as 1 message, not separated into parts.
Maximum Length: GeoOp supports sending SMS messages up to 630 characters. Messages longer than this limit need to be split into separate SMS.
Example:
A message containing only GSM characters (e.g., English letters) can be up to 160 characters in a single message part. If it’s 180 characters, it will be split into two parts (153 characters in the first part and the remainder in the second).
A message containing any non-GSM characters (e.g., accented letters, emojis) can only include 67 characters per part. If it’s 130 characters with a non-GSM character, it will be split into two message parts.
SMS Pricing by Country
The price of SMS varies by country and is now charged per message part, as follows:
Country | Currency | Price per Message Part |
Australia | AUD | 0.15 |
New Zealand | NZD | 0.16 |
UK | GBP | 0.10 |
US | USD | 0.08 |
South Africa | USD | 0.12 |
EU Countries | EUR | 0.13 |
Set up a Reply To number
A Reply To number is the number you want the recipients of your SMS to reply to. It is not the number from which recipients will receive the messages from, but the number that GeoOp will automatically include in the content of the SMS as number to respond to.
Once set up, the following note will be automatically included at the end of all your SMS: "Direct replies to this message will not be received, please reply to [phone number]"
When setting up your Reply To number, you have two options:
Ask to receive all SMS responses to your Company Mobile, whoever in your team sent the SMS.
Example: If your staff James is sending an SMS to one of your clients from his GeoOp account, the recipient will be asked to reply to your Company Mobile. James won't receive the response himself.
Ask to receive the SMS responses to the mobile number of the user who sent the SMS.
Example: If your staff James is sending an SMS to one of your clients from his GeoOp account, the recipient will be asked to reply to James' mobile number. James will receive the response himself.
Option 1: request to reply to your Company Mobile
To set up your Reply To number as you Company Mobile, the admin of the account needs to follow these steps:
Login to GeoOp with an admin account
Head to Settings page and click on the Messaging tab
Make sure your Company Mobile is up-to-date and tick the box called "Ask recipient to reply to that number"
Press Save at the bottom of the page
You're all set! Now all SMS sent from your account will include a note requesting the recipient to reply to your Company Mobile.
Set up your Company Mobile as Reply To number from Settings > Messaging screen
Option 2: request to reply to your staff's mobile number
To set up your staff's mobile as Reply To number, each of your staff needs to follow these steps:
Login to GeoOp with your own account
Head to My Profile page
Make sure your Mobile is up-to-date and tick the box called "Ask recipient to reply to that number"
Press Save at the bottom of the page
You're all set! Now all SMS sent from your account will include a note requesting the recipient to reply to your own Mobile.
Set up your personal Mobile as Reply To number from My Profile screen
Set up your Sender ID (Australia only)
A Sender ID is the name that is displayed on the recipient's device when receiving a text message. In Australia, it is currently permitted to customise the Sender ID that you want to use when sending SMS from a third-party platform like GeoOp.
If you are based in Australia, the admin of the account can request to update the Sender ID from the default GeoOp. To update your Sender ID please open a request with our support team proving the following information:
SenderID
The Sender ID must comply with the requirements:
Alphanumeric
No special characters
No spaces
Maximum of 11 characters
Business Name:
How will the Company use the Sender ID:
Company Address (Including Company City, State / Province, Postal Code):
Company Country: Australia
Company website (link to your app or company website):
Estimated Monthly Volume:
Explanation of Use Case, Purpose of Messages:
Message Templates:
Example: Hi {FIRST NAME} this is a reminder from {COMPANY NAME} for your appointment with us on {DATE} {TIME} at {ADDRESS}. Please call/message us {COMPANY PHONE} or email us {COMPANY EMAIL} to reschedule. TEXT STOP TO UNSUBSCRIBE. Std $ apply.
Business Registration License, examples of which include
Australian Business Number (ABN) for more information on ABN, see ABN explained [2]
Australian Company Number (ACN)
Australian Registered Body Number (ARBN)
Indigenous Corporation Number (ICN)
And attach letter of Authorization - Example Attached [3].
[1] Sender ID must be 11 characters maximum, with at least 1 letter. Special characters, including spaces, are not allowed
[2]
Once you have sent your request with all of the details we will lodge this request with our provider. For approval from the provider this can take anywhere from 1-3 months.
How does it look like for the recipient? |
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In all other countries, the local legislations do not allow you to customise the Sender ID that you want to use when sending SMS from a third-party platform like GeoOp. In these countries, all SMS have to be sent using "GeoOp" as Sender ID.
To limit the risk of SMS being tagged as spam by the recipient, all SMS are automatically starting by "A message from [your company name]". It allows recipients to quickly identify who the message is coming from, as they do not know GeoOp.
Set up your signature
To set up your email and SMS signature, the admin of the account needs to follow these steps:
Login to GeoOp with an admin account
Head to Settings page and click on the Messaging tab
Click on the toggle next to "Enable Signatures: Email & SMS"
Type the signature you want to use
Press Save at the bottom of the page
You're all set! Now all Emails and SMS sent from your account will include the signature that you set up
SMS price per country
Once SMS is enabled on your account, you will be charged based on usage as per stated in our Terms & Conditions. You will be charged monthly as follow:
If you are on a monthly plan, SMS will be charged once a month at the same time than your subscription fee and consolidated into a single invoice.
Example: if you were paying for your GeoOp subscription on the 15th of each month, you will now be charged for SMS usage at the same time and the cost will be consolidated into your monthly invoice.
If you are on an annual plan, SMS will be charged monthly on your subscription anniversary date and a new invoice will be produced every month.
Example: if you started your subscription on the 15th of March, you will be charged every 15th of the month for SMS usage and a new invoice will be produced every month. On the 15th of March, you will be charged for your annual subscription fee + the SMS usage fee for that month, all consolidated into a single invoice.
The price by SMS Unit is variable depending on your country, as SMS cost is different in every country.
Country | Currency | Price per Message Part |
Australia | AUD | 0.15 |
New Zealand | NZD | 0.16 |
UK | GBP | 0.10 |
US | USD | 0.08 |
South Africa | USD | 0.12 |
EU Countries | EUR | 0.13 |
1 Message Part = 160 characters
If the message exceeds 160 characters, it will be split into multiple parts.
For multipart messages (concatenated SMS): Each part can contain 153 characters because 7 characters are used for the UDH (User Data Header) to indicate that the message is part of a multi-part message.
GeoOp doesn’t allow SMS longer than 630 characters. If the user needs to send a message longer than that, it needs to be sent as 2 separated SMS.
Want to get a report of how many SMS have been sent from your GeoOp account? Check that article.
SMS FAQs
My SMS says its delivered but my customer did not receive it
When you send an SMS through our platform, the message is delivered via our message provider. Once our provider successfully delivers the SMS to the carrier (e.g., Vodafone), it is marked as "delivered" on our system. However, the carrier may choose not to deliver the message to the recipient’s handset if it is flagged as spam. Unfortunately, this decision is out of our control.
If your customer does not receive the SMS despite it showing as delivered, please contact our support team. We can initiate an investigation with our message provider, who will then work with the carrier to resolve the issue and potentially whitelist the content of your message.
This issue is more common in regions like New Zealand, where strict anti-spam regulations can lead to legitimate messages being filtered out.
Why does my SMS character counter not start at 0?
SMS sent from GeoOp contain some auto-inclusions as part of the body of the SMS as well as some optional inclusions that you may not be able to see when sending your SMS.
The character count on SMS includes the following:
Automatically included: "A message from [your company name]" This text is automatically included at the beginning of every SMS to help your customers quickly identify who the SMS is from and avoid them thinking it is spam. This text counts towards the overall character count
Optional: In your account settings yo ucan turn on a Signature for your SMS and emails. This signature is completely customisable by you, and this text counts towards the overall character count
Optional: In your account settings you can turn on a "Reply To" which will add the following text to the end of your message "Direct replies to this message will not be received, please reply to [phone number]". This text counts towards the overall character count